Advice, support, adaptations and financial help to help your independence.

The Norwich Home Improvement Service provides advice, support and financial help to people. We identify repairs, adaptations, or improvements needed to make your home a warm, safe, and secure place to live.

Our aim is to help improve your quality of life and independence. We can help with small scale repairs right through to major refurbishments. Disabled adaptations can include work to improve access and mobility around your home, or to make essential facilities available to a wheelchair user in the home. For example, installation of walk-in (level access) showers, adding ramps, rails and stair lifts, or carrying out minor adaptations and improvements to enable you to return to your home from hospital or another place of care.

Our service is aimed at a wide range of clients, both adults and children. We also provide our service to people who are not eligible for financial assistance from the council but are able to pay for it themselves. Our advisory service is free and confidential, so it is always worth contacting us for an initial conversation to see if we can help you. In the majority of cases we provide you with some financial help to pay for works to be carried out. Our caseworkers will assess whether you are eligible for this help and help you to apply for it. The council provides a number of financial options that will be considered including Disabled Facilities Grants, Safe at Home grants for emergency repairs and other discretionary grants and loans.

Home visits are provided by this service.

Interpretation and translation services can be arranged by staff, for users of this service.

To request support please use our online form via this link http://www.norwich.gov.uk/healthyhomes or call Norwich City Council’s contact centre on 0344 980 3333